FREQUENTLY ASKED QUESTIONS
Choosing a diamond or fine jewelry is a personal experience. At Miking, our Client Services team is available to help you make informed decisions—from selecting a certified diamond to creating a custom-made piece designed specifically for you.
Below are answers to some of the questions we receive most often.
If you do not find what you are looking for, we invite you to schedule a private consultation with a Miking advisor
Yes. Miking offers custom-made and personalized fine jewelry for clients seeking a piece created specifically for them.
Our custom service can begin with your own concept, an inspiration, a particular diamond or gemstone, or a design created in collaboration with our team.
Because every project is different, we recommend beginning with a private consultation.
Yes. Miking can assist with custom engagement rings and other meaningful pieces designed around your preferences.
You may begin with a specific diamond, gemstone, setting style, metal, or design concept. Our advisors can help you refine the details and identify the appropriate materials and specifications for your piece.
Absolutely.
You may share sketches, photographs, reference pieces, inspiration images, or other design ideas with our team. We can discuss what is possible and recommend appropriate materials, gemstones, proportions, and construction based on your concept.
A reference image is a starting point rather than a guarantee that an identical piece can be reproduced.
Yes.
Miking offers curated natural and lab-grown diamonds as well as natural gemstones. If you have a specific stone in mind, our team can help you identify suitable options based on characteristics such as shape, carat weight, color, clarity, certification, budget, and intended design.
If you do not see the exact stone you are looking for, our sourcing network may allow us to locate additional options.
Yes.
Our online inventory represents only part of the possibilities available through our sourcing network. If you are looking for a particular diamond specification, shape, color, clarity, carat weight, or certification, contact our team.
We can discuss your requirements and search for suitable options.
Custom jewelry timelines vary according to the design, materials, gemstone availability, production requirements, and level of customization.
Because each project is unique, we provide an estimated timeline during the consultation rather than applying one standard production time to every custom order.
For a specific project, please contact our Client Services team before placing an order.
In many cases, yes.
Depending on the design, customization may include the choice of metal, gemstone, diamond characteristics, dimensions, engraving, or other details.
Availability depends on the specific piece and the requested modification. Contact us to determine what can be customized.
Yes. Miking offers both natural and lab-grown diamonds.
Selected diamonds are available with certifications from recognized gemological laboratories, including GIA and IGI. Certification availability depends on the individual stone.
Selected diamonds are accompanied by recognized gemological reports, including GIA and IGI certifications.
Certification details are provided with the applicable diamond listing or can be confirmed with our advisors before purchase.
Yes.
Miking offers loose diamonds for clients who want to select a stone independently or use it for a custom jewelry project.
If you are purchasing a loose diamond with the intention of creating a custom piece, we recommend discussing the project with our team before selecting the stone.
Yes.
Our advisors can help you understand the characteristics that influence a diamond's appearance and value, including:
Our goal is to help you select a diamond appropriate for your design, preferences, and budget.
Yes.
Miking offers natural gemstones including sapphire, ruby, emerald, and other precious stones. Each natural gemstone has individual characteristics, including variations in color, inclusions, and appearance.
For a specific gemstone requirement, we recommend a private consultation.
Yes. Selected Miking products and diamonds are available for purchase through our online boutique.
For custom jewelry, unusual specifications, higher-value purchases, or items requiring personalization, we recommend contacting Client Services before placing an order.
Absolutely.
Miking offers personalized assistance by phone, WhatsApp, email, and virtual consultation.
Our advisors can help with product information, diamond selection, customization, sourcing, and other questions before you purchase.
Yes.
Private consultations are available for clients who would like personalized guidance, particularly for diamonds, fine jewelry, gemstones, bridal jewelry, and custom-made pieces.
Email: info@miking.us
Phone: +1 (786) 513-9800
WhatsApp: +51 987 590 454
Yes.
Miking jewelry can be selected for birthdays, anniversaries, engagements, weddings, milestones, and other meaningful occasions.
If you are unsure which piece is appropriate, our advisors can help you select a gift based on the recipient, occasion, style, and budget.
Miking serves clients internationally and offers global shipping.
Shipping availability, delivery timing, insurance, duties, taxes, and other requirements may vary by destination and order.
Please review the Shipping & Delivery information before completing your purchase.
Processing and delivery times vary depending on the product, destination, availability, and whether the item is customized.
Customized pieces may require additional production time.
You will receive applicable shipping and tracking information when your order is dispatched.
Yes.
Custom and bespoke pieces generally require additional production time because they are created or modified specifically for the client.
We will provide an estimated timeline during the consultation and before production begins.
Yes.
Eligible Miking jewelry is covered by a limited warranty against qualifying defects in materials and workmanship. The applicable warranty period depends on the product category.
Please review our Warranty & Repairs page for complete coverage, exclusions, and service instructions.
Miking may provide repair and maintenance services for select non-Miking jewelry.
Eligibility depends on the piece, materials, condition, and type of service required. Contact Client Services before sending another brand's jewelry for evaluation.
If you have more questions please visit our policies: Miking Warranty and Repairs
Store each piece separately and avoid exposing jewelry to harsh chemicals, unnecessary impacts, or conditions that may damage gemstones or precious metals.
For valuable jewelry, periodic professional inspection and cleaning are recommended.
Specific care instructions may vary depending on the materials and gemstones used.
We recommend avoiding unnecessary exposure to water, especially for pieces containing delicate gemstones, finishes, settings, or specialized components.
Some jewelry may tolerate limited exposure, but care requirements vary by piece.
When in doubt, ask a Miking advisor about your specific jewelry.
Miking LLC is based in Miami, Florida, and serves clients internationally.
Miking LLC
6303 Waterford District Dr., Suite 400
Miami, FL 33126
United States
Yes.
In addition to serving individual clients, Miking works with retailers, designers, and business clients through its wholesale and distribution activities.
For professional sourcing, wholesale diamonds, jewelry, or distribution opportunities, please contact our team.
Whether you're exploring our collections, searching for a particular diamond or gemstone, or envisioning a custom-made piece of fine jewelry, our team is here to help you explore the possibilities.
For personalized guidance, product inquiries, or assistance with an existing order, connect with Miking Client Services.
Speak with a Miking Advisor
Email: info@miking.us
Phone: +1 (786) 513-9800
WhatsApp: +51 987 590 454
Have a custom design in mind? Tell us about your vision and request a private consultation.
Personal guidance. Exceptional craftsmanship. A piece that's uniquely yours.
