WARRANTY & REPAIRS

 

For repair inquiries, contact our Client Relations Specialist by emailing info@miking.us or calling +1 786 513 9800

 Whatsapp: +51 987 590 454

1. WARRANTY

We offer a 12-month warranty on our jewelry products featuring diamonds, gems, and pearls; fashion jewelry, gold-filled, stainless steel, and silver with cubic zirconia for six months. Jewelry with crystals is subject to a standard three-month warranty. Important information about your rights as a consumer is essential: You are entitled to a replacement, credit refund, another product's value, and compensation for loss or damage expected of equal value within the terms of the guarantee. You have the right to repair the goods if the goods have an acceptable quality. Aromatherapy essential oils do not have a warranty.

2. STANDARD WARRANTY

MIKING offers a standard automatic twelve-month warranty from the date of purchase on all MIKING jewelry with diamonds, gems, and pearls against defects in material and workmanship. The twelve-month warranty excludes all watches and gift items.
The manufacturer's warranty covers these items. In addition, the standard warranty covers jewelry purchased in-store or through our registered distributors' websites or physical and virtual stores.

3. WARRANTY & REPAIRS

The costs of repairs and maintenance carried out during the standard warranty period are not the result of defects in materials and must be covered by the customer. The inspection fee is US $ 50.00. Any defects in materials and workshops that become apparent during the standard warranty or extended warranty validity period will be remedied by MIKING. The resource type will be MIKING's choice and limited to repair, replacement, or refund. To claim a repair under the standard warranty, the products must be returned for evaluation and accompanied by the original purchase invoice, packaging, and all documentation; the legal proof of purchase applies.

4. DOES NOT INCLUDE

The standard warranty does not include the following to the extent permitted by applicable law:

I. Damage caused by normal wear and tear.

II. Damage due to misuse, accident, alteration, substitution, or abuse.

 III. Repairs and changes made by someone whom MIKING does not authorize.

Personalized Service, Wherever You Are

Contact our experts:

Experience the same care and attention you'd expect from a luxury boutique, from the comfort of your home.

To arrange your private appointment:

Email us at info@miking.us

Call at (786) 513.9800 or WhatsApp: +51 987.590.454
VIRTUAL APPOINTMENT

Frequently asked questions
What does the Miking warranty cover?

We offer a 12-month warranty that covers manufacturing defects in materials or craftsmanship. This includes issues like loose stones, defective clasps, faulty settings, or diffuser jewelry components.
What items are included in the warranty?
  • Fine Jewelry crafted from Gold, Platinum
  • Stainless Steel, Fashion Jewelry, Silver with CZ (6 months)
  • Aromatherapy Jewelry Components (3 months)
  • Essentials Oils does not apply.
What’s not covered under the warranty?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?

Our warranty does not cover:

  • Damage due to accidents, improper use, or unauthorized repairs
  • Normal wear and tear (scratches, fading, discoloration)
  • Loss or theft of items
  • Damage from exposure to chemicals, water, or impacts
How do I request a repair or warranty service?

Simply contact us by email at info@miking.us or call +1 (786) 513-9800. Please provide:

  • Your order number
  • A detailed description of the issue
  • Photos if possible

We will guide you through shipping instructions and the repair process.
Can I send in jewelry purchased elsewhere for repairs?

Yes, we provide expert repairs and maintenance for select non-Miking jewelry. Contact us for eligibility and pricing details.
How long do repairs take?

Repair times vary based on the complexity of the service. Most standard repairs are completed within 14–30 business days, plus shipping time.
Do you offer worldwide repair services?

Yes, we proudly serve customers around the globe. We provide shipping instructions and full support for international warranty claims and repairs.
How do I care for my jewelry to avoid damage?
  • Store pieces separately to prevent scratches
  • Avoid exposure to harsh chemicals or water
  • Use essential oils only on designated diffuser beads
  • Schedule professional cleanings and inspections annually