Exceptional Pieces Deserve Exceptional Care
At Miking, our relationship with you continues long after your purchase.
We stand behind the craftsmanship of our jewelry and provide warranty and repair services designed to help you enjoy your Miking pieces for years to come.
Whether you need assistance with a warranty claim, professional repair, or ongoing care, our Client Services team is here to guide you through the process with personal attention and discretion.
Miking Jewelry Warranty
Miking provides limited warranty coverage against defects in materials and workmanship for eligible jewelry products.
The warranty period depends on the type of product:
| Product Category | Warranty Period |
|---|---|
| Jewelry featuring diamonds, gemstones, or pearls | 12 months |
| Fashion jewelry, gold-filled, stainless steel, and silver with cubic zirconia | 6 months |
| Jewelry featuring crystals | 3 months |
| Essential oils | Not covered by warranty |
The applicable warranty period begins on the date of purchase.
What the Warranty Covers
For eligible products, the Miking warranty covers defects in materials or workmanship that arise during the applicable warranty period.
Examples may include manufacturing-related issues affecting settings, clasps, or other components of the jewelry.
Warranty coverage is subject to inspection and verification by Miking.
What the Warranty Does Not Cover
Unless otherwise required by applicable law, warranty coverage does not extend to damage or conditions resulting from:
- Normal wear and tear
- Accidental damage
- Misuse or improper handling
- Abuse or neglect
- Alterations or modifications not authorized by Miking
- Repairs performed by an unauthorized person or service provider
- Loss or theft
- Damage caused by exposure to chemicals, water, or other substances
- Scratches, fading, discoloration, or other cosmetic changes associated with normal use
Warranty coverage applies to eligible defects in materials and workmanship and does not constitute coverage for accidental or consequential damage.
Repairs & Maintenance
Not every repair is the result of a manufacturing defect.
When a repair or maintenance service falls outside the scope of the applicable warranty, the associated costs may be the responsibility of the client.
An inspection fee of US$50 may apply to repair evaluations that are not covered by the warranty.
Before proceeding with a paid repair, Miking will communicate the applicable service details and costs.
How to Request Warranty Service
To begin a warranty or repair inquiry, please contact Miking Client Services.
Please provide:
- Your order number or proof of purchase
- A description of the issue
- Clear photographs of the piece, when possible
- Any relevant documentation associated with the purchase
Our team will review your request and provide instructions for submitting the piece for evaluation.
Important
Please do not send your jewelry to Miking before receiving instructions from our Client Services team.
All warranty claims and repair requests are subject to evaluation.
Evaluation & Resolution
Once your piece has been received and inspected, Miking will determine whether the issue qualifies for warranty coverage.
Where a defect is confirmed and the claim is covered by the applicable warranty, the appropriate remedy will be determined in accordance with Miking's warranty terms and applicable law.
Depending on the circumstances, the available remedy may include repair, replacement, or another appropriate resolution.
Repairs for Non-Miking Jewelry
Miking may provide repair and maintenance services for select jewelry purchased from other brands.
Eligibility depends on the piece, materials, condition, and type of service required.
These services are not automatically covered by the Miking warranty and may be subject to inspection and service fees.
Please contact Client Services before sending any non-Miking jewelry for evaluation.
International Warranty & Repairs
Miking serves clients internationally and can provide guidance for warranty claims and repair services from outside the United States.
International clients should contact Client Services before shipping a piece to Miking.
Shipping, customs duties, taxes, insurance, and other charges may apply depending on the destination and the nature of the service.
Our team will provide the appropriate shipping instructions for your request.
Caring for Your Miking Jewelry
Proper care can help preserve the beauty and condition of your jewelry.
We recommend:
- Store jewelry separately to minimize scratches and contact between pieces.
- Remove jewelry before activities that may expose it to impact, chemicals, or excessive moisture.
- Avoid contact with household chemicals, perfumes, and other substances that may affect metals or gemstones.
- Have valuable jewelry professionally inspected and cleaned periodically.
- Follow any specific care instructions provided with your piece.
- For aromatherapy jewelry, use essential oils only as directed for the designated components.
Personalized Client Care
Your Miking piece deserves thoughtful care throughout its lifetime.
Whether you require warranty assistance, professional maintenance, or guidance on caring for your jewelry, our Client Services team is available to assist.
Contact Miking Client Services
Email
info@miking.us
Phone
+1 (786) 513-9800
WhatsApp
+51 987 590 454
Miking LLC
6303 Waterford District Dr., Suite 400
Miami, FL 33126
United States
Experience Personalized Service
From your first purchase to ongoing care, Miking is committed to providing a client experience worthy of the pieces you choose.
Exceptional jewelry deserves exceptional care.