Shipping & Returns

Return & Store Credit Policy

At Miking, every piece of jewelry is carefully selected, inspected, and prepared to meet our quality standards before shipment. Because our products include fine jewelry, diamonds, gemstones, and specialty luxury items, we maintain strict return guidelines to protect the quality, authenticity, and value of every product we offer.

Please review the following Return & Store Credit Policy before completing your purchase.

Return Eligibility

Eligible products may be returned within 14 calendar days from the date of delivery.

To qualify for a return, all of the following conditions must be met:

• The return request must be submitted to Miking within 14 calendar days after delivery.
• The return must be approved by Miking before shipment.
• The item must be returned within 7 calendar days after return authorization is issued.
• The product must be in its original condition: unused, unworn, unaltered, and free from any signs of wear, damage, resizing, polishing, repairs, or modifications.
• The item must include all original packaging, jewelry boxes, certificates, grading reports, warranties, tags, accessories, and any promotional gifts included with the order.
• Proof of purchase must be provided.

Returns that do not meet these requirements may be refused.

Return Authorization Required

All returns require prior approval from Miking.

To request a return, please contact:

Email: info@miking.us

Customers will receive return instructions after their request has been reviewed and approved.

Items returned without prior authorization will not be accepted.

Return Shipping Responsibility

Unless the item was received damaged, defective, or incorrect due to an error by Miking, customers are responsible for return shipping costs.

For valuable jewelry items, diamonds, and gemstones, we strongly recommend using a fully insured shipping service with tracking and signature confirmation.

Miking is not responsible for packages lost, stolen, damaged, or delayed during return shipment.

Quality Inspection Process

All returned items undergo a detailed inspection by Miking's Quality Assurance team before store credit is issued.

The inspection process may include verification of:

• Product condition
• Diamond and gemstone characteristics
• Laser inscriptions (when applicable)
• Certificates and documentation
• Metal quality
• Security tags
• Packaging and accessories
• Signs of wear, alteration, tampering, or substitution

For quality assurance and fraud prevention purposes, returned products may be photographed or video recorded during inspection.

Store Credit Policy

Approved returns for eligible products will be issued as Miking Store Credit.

Store credit will be provided after the returned item has been received and successfully inspected.

Store credit:

• Can be applied toward future purchases at Miking.
• Does not expire unless otherwise required by applicable law.
• Cannot be exchanged for cash except where required by law.
• Does not include original shipping costs, expedited shipping charges, or other non-refundable fees.

Due to the unique nature, value, and craftsmanship of fine jewelry, Miking generally provides store credit rather than cash refunds for eligible returns.

Non-Returnable Items

The following products are considered Final Sale and cannot be returned or exchanged, except in cases of confirmed manufacturing defects or where required by law:

• Loose diamonds
• Loose gemstones
• Custom-made jewelry
• Personalized or engraved jewelry
• Special-order products
• Jewelry manufactured according to customer specifications
• Wholesale orders
• Clearance or sale items
• Gift cards
• Opened aromatherapy products, perfumes, essential oils, beauty products, or personal care items
• Products that have been worn, altered, resized, repaired, or modified after delivery

Damaged, Defective, or Incorrect Orders

Please inspect your order immediately upon delivery.

If your item arrives damaged, defective, or incorrect, please contact Miking within 48 hours of delivery at:

Email: info@miking.us

Please include photographs of the product and packaging so our team can evaluate the issue.

If the claim is approved, Miking may provide a repair, replacement, refund, or store credit depending on the circumstances.

Exchanges

Miking does not process direct exchanges.

If your return is approved, store credit will be issued and may be used toward the purchase of another item.

Cancellations

Orders may only be canceled before shipment and before production begins.

The following orders cannot be canceled once processing or production has started:

• Custom jewelry
• Personalized products
• Special orders
• Made-to-order items
• Loose diamonds or gemstones prepared specifically for the customer

International Orders & Customs

International customers are responsible for understanding their country's import regulations, customs requirements, duties, and taxes.

Miking is not responsible for customs delays, import fees, or duties imposed by the destination country.

Our team is available to assist customers with available shipping and import documentation.

European Union Customers

Customers located in the European Union may have additional rights under applicable consumer protection laws.

Where the EU right of withdrawal applies, eligible customers may cancel their order within 14 calendar days in accordance with applicable regulations.

Exceptions may apply to products including:

• Custom-made or personalized products
• Loose diamonds and loose gemstones
• Products made according to customer specifications
• Opened sealed products that cannot be returned for health or hygiene reasons

Customers are responsible for return shipping costs unless otherwise required by applicable law.

Fraud Prevention & Return Abuse

Miking reserves the right to refuse returns, store credit, exchanges, or future purchases when there is evidence of:

• Fraudulent claims
• Item substitution
• Tampering
• Alteration or unauthorized modification
• Excessive return activity
• Abuse of this Return Policy

These measures allow us to protect the authenticity and quality of our products and provide fair service to all customers.

Contact Us

For questions regarding returns, store credit, or your order, please contact:

Miking Customer Relations Team
Email: info@miking.us
Phone: +1 (786) 513-9800

WhatsApp: +1 (519) 875-90454 @miking.llc

We appreciate your trust and are committed to providing an exceptional luxury shopping experience.