Frequently asked questions
What does the Miking warranty cover?

We offer a 12-month warranty that covers manufacturing defects in materials or craftsmanship. This includes issues like loose stones, defective clasps, faulty settings, or diffuser jewelry components.
What items are included in the warranty?
  • Fine Jewelry crafted from Gold, Platinum
  • Stainless Steel, Fashion Jewelry, Silver with CZ (6 months)
  • Aromatherapy Jewelry Components (3 months)
  • Essentials Oils does not apply.
What’s not covered under the warranty?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?

Our warranty does not cover:

  • Damage due to accidents, improper use, or unauthorized repairs
  • Normal wear and tear (scratches, fading, discoloration)
  • Loss or theft of items
  • Damage from exposure to chemicals, water, or impacts
How do I request a repair or warranty service?

Simply contact us by email at info@miking.us or call +1 (786) 513-9800. Please provide:

  • Your order number
  • A detailed description of the issue
  • Photos if possible

We will guide you through shipping instructions and the repair process.
Can I send in jewelry purchased elsewhere for repairs?

Yes, we provide expert repairs and maintenance for select non-Miking jewelry. Contact us for eligibility and pricing details.
How long do repairs take?

Repair times vary based on the complexity of the service. Most standard repairs are completed within 14–30 business days, plus shipping time.
Do you offer worldwide repair services?

Yes, we proudly serve customers around the globe. We provide shipping instructions and full support for international warranty claims and repairs.
How do I care for my jewelry to avoid damage?
  • Store pieces separately to prevent scratches
  • Avoid exposure to harsh chemicals or water
  • Use essential oils only on designated diffuser beads
  • Schedule professional cleanings and inspections annually

Personalized Service, Wherever You Are

Contact our experts:

Experience the same care and attention you'd expect from a luxury boutique, from the comfort of your home.

To arrange your private appointment:

Email us at info@miking.us

Call at (786) 513.9800 or WhatsApp: +51 987.590.454
VIRTUAL APPOINTMENT

We make things that work better and last longer.